FAQ
Questions people ask before they trust us with their documents.
Most of these are about privacy, file handling, and pricing. If yours isn't, email support@docshop.co.
Is DocShop really free?
Yes. 3 conversions per day, forever — just sign in with Google or an email link. No card, no captcha, no "watch this ad to download." Pro is $8/mo for 100 conversions per month with a 200MB file size cap. Max is $16/mo for unlimited conversions and a 500MB cap. The free tier exists because the privacy model (no ads on the conversion page) requires paid tiers to be sustainable — and we want anyone to try the product first.
What happens to my file after I upload it?
A scheduled Cloud Function runs every 5 minutes and deletes any upload or result older than 55 minutes. The Cloud Storage bucket also has a 1-day lifecycle policy as a safety net. You can verify this empirically: upload a file, wait an hour, upload the same file again — the second upload succeeds, the first is gone.
Is my file used for training?
No. We don't train any model on your files. We don't sell metadata about your files. We don't share them with third parties. The privacy promise is enforceable — there's no infrastructure on our side that touches your files except the converter, and the converter is stateless (it doesn't store anything long-term).
Why do I have to sign in for the free tier?
The free tier is 3 conversions a day per person, and a sign-in is how we count that fairly. It takes one tap with Google, or a link sent to your email. There's no password and no card.
What tools are supported?
PDF operations: merge, split, compress, rotate, watermark. Conversions: PDF ↔ Word / Excel / PowerPoint / JPG / Markdown. Image: photos to PDF. Markdown: MD → PDF / Word, Word → MD. File-size limits: 50MB free, 200MB Pro, 500MB Max.
What engines do you use?
Real conversion engines, not a thin wrapper over someone else's service. LibreOffice headless for Office ↔ PDF, Ghostscript for compression, pdf-lib for PDF operations (merge / split / rotate / watermark), sharp for images, pandoc for Markdown ↔ Word, pdf2docx (PyMuPDF) for layout-aware PDF → Word.
How does pricing work?
Free: 3 conversions/day, 50MB cap, free sign-in. Pro: $8/mo, 100 conversions/month, 200MB cap, password-protected share links, 90-day conversion history, email delivery of results. Max: $16/mo, unlimited conversions, 500MB cap, priority queue. Cancel anytime from your account page. Stripe handles payment — we don't store card details. 14-day refund policy, no questions asked.
How do I cancel?
Account → Manage subscription opens the Stripe customer portal, which handles cancellation. Takes one click. Or email support@docshop.co and I (Kyle, the founder) handle it manually.
Will you add a feature I want?
Tell me at support@docshop.co. I read every message. The current roadmap is on the About page.
Where do I get support?
Email support@docshop.co. I read it within 4 hours during weekdays. There's also a Contact page with more options.